Customers always look for a real person to answer their questions rather than going through the robotic responses. A contact center is the fastest way to get a solution. Several studies have proved that Customer service has helped many businesses to grow.
Education systems are also in need to provide support to their students as well as teaching staff. We can imagine the pain of a student which they face when they are stuck with a query or problem during odd hours. What if they are in need of some technical help along with some academic help?
A dedicated contact center is the answer to all the questions mentioned above. A contact center can give the student access to an expert who can help them or guide them in the right direction, as and when needed. There could be some institutions who already have such inhouse support in place. There are institutions who have very complex network where the teachers and student both need technical assistance. Then a dedicated technical support desk can be of their help during any time of day or night.
Outsourcing a business is always beneficial for a contact center business because there is a cost involved for infrastructure and training the resources. The overall running cost is less when the support is provided by an established center with their own infrastructure in place.
Our 24X7 operating facility has all the necessary requirements in place to run the operations from the very first day. Our tutors with secured voice enabled network can deliver anytime.
We have trained resources who already are teaching students globally. We have a team of Academic Counsellors who constantly monitor the quality and ensure that every tutor is delivering at their best. These Academic Counsellors are also responsible to identify training gaps and fill then as necessary.
Outsourcing a contact center business will help the organization to reduce the operational cost that too with the support during odd hours. The assurance of quality and zero recruitment and training cost. The organization will have access to skilled resources with no restrictions of time zones. No need to worry about the cost of resources during off season.