Academic support your faculty can trust
Professional academic services that maintain your institutional standards—24/7 student helpdesk, expert grading, live class support, and student success operations.
Academic support challenges we solve
Most education organizations face similar academic support challenges. Our solutions address these common process problems systematically.
Scaling Academic Support
Organizations struggle to scale academic support operations while maintaining quality and managing costs effectively.
Common Problems
- Academic support quality deteriorates as enrollment grows rapidly
- Inconsistent grading standards across different instructors and time zones
- Student support response times increase during peak periods
- Faculty overwhelmed with administrative tasks affecting teaching quality
Our Solutions
- Scalable academic support framework that maintains quality at any volume
- Standardized grading processes with consistent rubric application
- 24/7 academic support coverage with guaranteed response times
- Administrative task automation freeing faculty for core teaching activities
Expected Outcomes
- Consistent academic quality regardless of enrollment fluctuations
- Standardized grading with 98%+ accuracy and faculty approval rates
- Reliable student support with ≤15 minute response times
- Faculty time returned to teaching and curriculum development
Ready to explore how we can help?
Book a discovery call to discuss your specific needs and see if we're a good fit.
Academic excellence at scale
Measurable improvements in academic support quality, faculty satisfaction, and student outcomes.
24/7 Student Helpdesk
Round-the-clock student support across all channels with expert academic assistance and rapid issue resolution.
Live Class Monitoring
Real-time class support including breakout room management, technical assistance, and student engagement monitoring.
Expert Grading Services
Consistent, rubric-based grading with detailed feedback and rapid turnaround times that faculty can trust.
Student Success Operations
Proactive student engagement, progress monitoring, and intervention strategies to improve retention and outcomes.
Academic Quality Assurance
Comprehensive quality monitoring with sampling, feedback loops, and continuous improvement processes.
Comprehensive Reporting
Detailed academic analytics and reporting providing insights into student performance and support effectiveness.
Performance metrics that matter
Transparent, measurable commitments that ensure consistent results.
Our academic implementation process
A systematic approach that ensures academic quality and seamless integration with your institutional standards.
Academic Assessment
Comprehensive review of current academic support processes, grading standards, and student support workflows to identify improvement opportunities.
Standards Alignment
Align our academic support processes with your institutional standards, rubrics, and pedagogical approaches to ensure consistency.
System Integration
Integrate with your LMS, grading systems, and communication platforms to ensure seamless academic workflow continuity.
Team Training & Launch
Train academic support teams on your specific requirements and standards, then launch with comprehensive quality monitoring.
Quality Optimization
Continuous quality monitoring, feedback integration, and process optimization based on academic performance data.
Academic service commitments
Transparent, measurable guarantees that ensure consistent academic quality and performance.
Student Helpdesk Response
Initial response to all student academic inquiries during business hours, ≤30 minutes after hours.
Grading Turnaround Time
Complete grading with detailed feedback for standard assignments, expedited options available for urgent needs.
Grading Accuracy Rate
Quality sampling and verification of grading accuracy against institutional rubrics and standards.
Academic Support Uptime
Academic support system availability and team capacity during scheduled service hours.
All SLAs backed by our guarantee
If we don't meet our committed service levels, we'll work with you to make it right—including service credits where appropriate.
See the difference with a comprehensive pilot
Start with a 3-month pilot program to experience our quality and approach firsthand.
What our academic services clients say
Real feedback from institutions using our academic support services.
"DynEd has worked with NCR Eduservices since 2019. They handled our account and clients professionally and built trust through integrity. Our learners experienced seamless integration-clients assumed they were dealing with us directly. - Ian Adam, President & CEO"
"NCR helped deliver tutorial support to 55,000+ students and families. They met an expedited three-month timeline, integrated seamlessly with our team, and tutors consistently demonstrated best-in-class service. Highest recommendation. - Cory Parks, McGraw-Hill Education"
"NCR's Academic Support Associates provided excellent customer service and academic/admin support while keeping a safe learning environment. They were responsive, reliable, and supported our ops and users. We'd recommend NCR. - Kirsty Knell, Operations Executive, EtonX"
Academic technology integration
Seamless integration with your LMS, grading systems, and academic workflow tools.
LMS Integration
Communication
Grading & Assessment
Quality & Analytics
Success story
See how we helped a similar organization achieve their goals.
Context
Regional university with 8,000+ students struggling with after-hours student support and grading backlogs affecting student satisfaction and faculty workload.
Solution
Implemented 24/7 student helpdesk with expert academic support and streamlined grading workflows with quality assurance processes.
Impact
Reduced unresolved tickets by 90% and improved student satisfaction to 4.8/5
"The quality of academic support NCR provides has exceeded our expectations. Our faculty can now focus on teaching while knowing student support is in expert hands."
Academic services FAQ
Common questions about our academic support services and quality assurance processes.
Ready to enhance your academic support?
Join leading educational institutions who trust NCR Eduservices for comprehensive, high-quality academic services. Start with a 3-month pilot and see the difference.
✓ No long-term contracts required
✓ 3-month pilot available
✓ Response within 4 business hours