Case Studies
Discover how we help K-12, Higher Education and Lifelong Learning organisations achieve measurable results through expert academic services across the US, UK, Australia, New Zealand and beyond.
Featured Success Stories
Our most impactful case studies showcasing transformational results across different education sectors.
Raising online session quality at scale for a US e-Tutoring platform
Client:
Leading US e-Tutoring Company
Services:
Challenge: Inconsistent session quality during rapid scale-up with manual QA unable to keep up with volume.
Key Results
CBSE maths content library built and localised for the India market
Client:
Global Tech Company (APAC)
Services:
Challenge: Enter India with a full CBSE-aligned maths solution requiring thousands of explainer videos with localization.
Key Results
Standing up 250 vetted tutors for UK schools under NTP
Client:
Renowned UK Online Tutoring Company
Services:
Challenge: Recruit 250 maths/English tutors quickly with safer recruitment (DBS), safeguarding, and consistent quality.
Key Results
More Success Stories
Additional case studies demonstrating our expertise across various education challenges and solutions.
24×7 helpdesk and automated registration for a US e-Tutoring platform
Client:
Global e-Tutoring Platform (USA)
Challenge: Round-the-clock tickets across time zones with LMS troubleshooting and manual registration processes.
Results
PhD-level TA support and consistent grading for an EU online degree
Client:
European Technical University
Challenge: Staff PhD-level tutors 12 hours/day, 365 days with consistent rubric-based grading as enrollments doubled.
Results
Scaling live Q&A across subjects with faster, high-quality responses
Client:
Fortune-1000 Learning Platform (USA)
Challenge: Sudden surge in live Q&A across diverse subjects with response time and answer quality slipping.
Results
Quality framework, curated content, and CX for a UK college subsidiary
Client:
Wholly-Owned Subsidiary of a UK College
Challenge: Build systematic quality & review process with curated session content and customer experience management.
Results
Teaching Assistant and customer support that measurably lifted satisfaction
Client:
US Online Tutoring Company
Challenge: Hire TAs for odd-hour support, set up customer support, and manage escalations while maintaining SLAs.
Results
24/7 maths help and college counselling for a US non-profit
Client:
US Non-Profit EdTech
Challenge: Maintain mission-aligned, free student support with maths and college counselling expertise via chat.
Results
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